Innovative Tub Solutions® prides itself on loyalty toward our customers and apparently the feeling is mutual.
Bette Trador, award winning Executive Housekeeper from Hampton Inn, Harrisburg, PA, has been in the hospitality industry since 1995 and uses Innovative Tub Solutions® again and again. Loyalty is what brought her to the hotel industry and sustains her to this day.
Bette had been working in marketing and sales when a good friend asked her to join his hotel team. A young mother at the time, Bette took a risk and accepted the invitation and has not looked back since. She has been with the same corporation and two separate hotels for 22 years!
She oversees the entire hotel cleaning operation, a monumental task. Guest rooms, linen service, guest baths, trash, corridors, breakfast area and common spaces all fall under her purview. Daily hotel operations, training, hiring and firing also fall into her area of responsibility.
With Hampton standards in mind, Bette leads by example to ensure her team is knowledgeable and well trained, which in turn ensures all hotel guests are well taken care of. Everyday.
Bette’s leadership style follows the golden rule. She treats her coworkers with respect, provides guidance with kindness and a helpful approach and mentors her employees. She looks for team members who have a desire to work. Ultimately, it gives her great pleasure to help someone, whether a coworker or a guest. Pure job satisfaction has motivated Bette all these years and is what keeps her loyal to Hampton Inn, Harrisburg.
Bette’s loyalty has been returned over the course of her career. Her team has been extremely supportive of her on the job and in times of personal crisis. She has been empowered to do her job to the best of her ability and in turn, she empowers her employees to do the same.
Not surprising, loyalty is a quality Bette looks for in a vendor. She looks for a quality product and a company who will stand by their product and help resolve any issues without pointing fingers. She has found that quality with Innovative Tub Solutions® Tub and has stuck with us for those reasons. Like Bette, we view our customers as partners. We aim to assist our partners whenever we can to ensure they have the best possible experience and outcome when we service their bathtubs.
As with any human endeavor, there can be hiccups along the way. Working through those hiccups, assuring the best possible outcome builds a stronger partnership in the end. That is how Bette approaches customer service and problem solving at the Hampton Inn, Harrisburg. So our work ethic and customer service philosophies are in sync with each other, which make us a good match.
Customer service is a challenging environment regardless of the industry. When asked what Bette’s biggest issues are working in the hotel industry, she said “…99% of the challenges she faces have nothing to do with work. They are “people” issues and usually involve someone’s feelings being hurt.” Perhaps their expectations were not met or there was a miscommunication. Bette’s assessment is spot on and she handles those issues with care and compassion. That is just who she is and we are pleased to partner with her!
